The following rules and regulations contained in this document apply to all visitors and users of the www.watsans.lk.
By using the Website, you accept and agree to be bound by these rules and regulations, as they may be updated from time to time and posted here without prior notice to you. You must therefore review them periodically.
Welcome to Watsans.lk also hereby referred as “we", "us" or "Watsans". We are an online marketplace and these are the terms and conditions governing your access and use of Watsans along with its related sub-domains, sites, mobile app, services and tools (the "Site"). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the "User Agreement"). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by Watsans.com (Private) Limited (PV: 98179) (“Watsans”).Watsans reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.
2. CONDITIONS OF USE
A. YOUR ACCOUNT
Using the Website or certain sections of the Website require setting up a user account. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you suspect that the security of your user account has been violated, please inform the Website administrator as soon as possible. www.watsans.lk is not liable for any damage that may occur from the unauthorized use of your user account.
Please review our Privacy Agreement here, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site
C. LIMITATIONS OF LIABILITY
The Website and the company that operates the Website will not in any case be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked web sites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present.
D. AVAILABILITY OF THE WEBSITE
www.watsans.lk reserves the right to terminate, change, suspend or discontinue, temporarily or permanently, any aspect of the Website, including the availability of any features of the site, at any time and without notice. You agree www.watsans.lk shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website (or any part thereof)
Prompter and free replacement of damage products upon delivery.
In case of warranty repairs and transport are free. Send us inquiring of the products by mails. After the warranty period we undertake of some sort of things with a cost of repairs.
F. QUALITY & CUSTOMER REVIEW
“We encourage all our customers to returns and leave reviews about their products or their
experience with us. We also thank our customers for taking the time for write and share through
social media of their own inspection.
Every month we collect the best review and grant a compliment for respective customer”
Your personal information will be automatically encrypted or encoded before it is sent over the Internet by Secure Sockets Layer (SSL). When you enter www.onlineshoppy.com, any personal information including address, telephone number, Social Security or EIN number, account number and other information that personally identifies you, is secured through data encryption technology. This protection applies in areas including but not limited to, online ordering, order status, and credit application. Any access to your personal information is restricted.
Only employees who need access to this information to perform a specific job are granted the access to it. The site contains links to other web sites, and www.watsans.lk is not responsible for the content or privacy practices on those third party web sites. You may need to review their respective privacy policies as well.
In ways that keep personal information non-identifiable. www.watsans.lk uses this data to analyze trends and statistics and to help us provide better customer service.
H. UPDATES TO THIS POLICY
I. QUESTIONS & FEEDBACK
We welcome your questions, comments and concerns about our Policy. Please send us any feedback pertaining to privacy. For any other questions you can contact us.
J. CHOICE AND OPTOUT
If you no longer wish to receive the promotional communications from www.watsans.lk, you may "optout" of receiving them by following the instructions included in each communication or contact us.
A. CONDITIONS FOR RETURNS
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Watsans packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
B. RETURNS POLICY
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
Please note that some products are not eligible for a return if the product is "No longer needed"
For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please Contact Us here.
C. VALID REASONS TO RETURN ITEM
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival).
Delivered Product is incorrect (presentation different on website) / incomplete (missing parts).
Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.
D. ISSUANCE OF REFUNDS
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).