The following rules and regulations contained in this document apply to all visitors and users of the www.watsans.lk.

By using the Website, you accept and agree to be bound by these rules and regulations, as they may be updated from time to time and posted here without prior notice to you. You must therefore review them periodically.

1. INTRODUCTION

Welcome to Watsans.lk also hereby referred as “we", "us" or "Watsans". We are an online marketplace, and these are the terms and conditions governing your access and use of Watsans along with its related sub-domains, sites, mobile app, services and tools (the "Site"). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the "User Agreement"). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by Watsans.com (Private) Limited (PV: 98179) (“Watsans”).Watsans reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

2. CONDITIONS OF USE

A. YOUR ACCOUNT

Using the Website or certain sections of the Website require setting up a user account. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you suspect that the security of your user account has been violated, please inform the Website administrator as soon as possible. www.watsans.lk is not liable for any damage that may occur from the unauthorized use of your user account.

B. PRIVACY

Please review our Privacy Agreement here, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site

C. LIMITATIONS OF LIABILITY

The Website and the company that operates the Website will not in any case be liable to any party for any direct, indirect, incidental, special, consequential or punitive damages for use of this site or any other hyperlinked web sites including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present.

D. AVAILABILITY OF THE WEBSITE

www.watsans.lk reserves the right to terminate, change, suspend or discontinue, temporarily or permanently, any aspect of the Website, including the availability of any features of the site, at any time and without notice. You agree www.watsans.lk shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website (or any part thereof)

E. WARRANTY

Prompter and free replacement of damage products upon delivery. In case of warranty repairs and transport are free. Send us inquiring of the products by mails. After the warranty period we undertake of some sort of things with a cost of repairs.

F. QUALITY & CUSTOMER REVIEW

“We encourage all our customers to returns and leave reviews about their products or their experience with us. We also thank our customers for taking the time for write and share through social media of their own inspection.
Every month we collect the best review and grant a compliment for respective customer".

G. SECURITY

Your personal information will be automatically encrypted or encoded before it is sent over the Internet by Secure Sockets Layer (SSL). When you enter www.onlineshoppy.com, any personal information including address, telephone number, Social Security or EIN number, account number and other information that personally identifies you, is secured through data encryption technology. This protection applies in areas including but not limited to, online ordering, order status, and credit application. Any access to your personal information is restricted.

Only employees who need access to this information to perform a specific job are granted the access to it. The site contains links to other web sites, and www.watsans.lk is not responsible for the content or privacy practices on those third party web sites. You may need to review their respective privacy policies as well.

In ways that keep personal information non-identifiable. www.watsans.lk uses this data to analyze trends and statistics and to help us provide better customer service.

H. UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of the latest information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so that you know whether this Privacy Policy has been updated. If you have any questions about the Privacy Policy, please contact us..

I. QUESTIONS & FEEDBACK

We welcome your questions, comments and concerns about our Policy. Please send us any feedback pertaining to privacy. For any other questions you can contact us.

J. CHOICE AND OPTOUT

If you no longer wish to receive the promotional communications from www.watsans.lk, you may "optout" of receiving them by following the instructions included in each communication or contact us.

3. RETURNS AND REFUNDS

A. CONDITIONS FOR RETURNS

• Products must be unused, unworn, unwashed, and in the original packaging.
• Returns should include all original tags, manuals, and accessories.
• Products must be returned in their original manufacturer’s packaging without damage.

B. RETURNS POLICY

• If you receive a defective or incorrect product, please notify us within the applicable return window for a refund or replacement.
• Certain products, including those marked as “No longer needed,” may not be eligible for return.
• For product issues arising after the return window or usage, refer to the brand’s warranty policy for further assistance.

C. VALID REASONS FOR RETURN

• Product arrived damaged or defective.
• Incorrect product received.
• Product is incomplete or missing parts.

D. ISSUANCE OF REFUNDS

Eligible refunds will be processed based on your selected refund method. Refund times may vary depending on the method chosen. Once we receive and inspect the returned product, refunds will be initiated within 2-5 business days.

4. INTELLECTUAL PROPERTY

All content on the Watsans.lk website, including logos, product descriptions, images, and graphics, is the property of Watsans or our partners. Unauthorized use of this content is prohibited.

5. PRODUCT INFORMATION & AVAILABILITY

We strive to ensure the accuracy of product information. However, product descriptions, images, and prices may occasionally contain errors. Watsans.lk reserves the right to correct these errors without prior notice and to cancel orders in such cases.

6. PRICING

All prices listed on Watsans.lk are in Sri Lankan Rupees (LKR) and are inclusive of taxes unless otherwise stated. Prices are subject to change without notice, and Watsans.lk reserves the right to adjust prices based on market conditions or supplier adjustments.

7. PAYMENT TERMS

We offer multiple secure payment options, including credit/debit cards and cash on delivery (COD). Your order will only be processed once full payment is received, unless COD is selected.

8. DELIVERY AND SHIPPING

Watsans.lk delivers across Sri Lanka. We strive to ensure timely delivery of all orders. Delivery timeframes will vary depending on the location and product availability. We will notify you of any delays in delivery.

9. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

10. CONTACT US

For any inquiries or feedback related to these Terms & Conditions, please contact us at:

• Email: info@watsans.lk
• Phone: +94(0)112345678
• Address: Watsans.com (Private) Limited, No. 114, Colombo 06, Sri Lanka.