- +94 77 707 6141 / +94 11 205 8940
- info@watsans.lk
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Frequently Asked Questions
My Order
When will my order be dispatched?
Orders placed before 2:00 PM will be dispatched the same day. Orders after this time will be processed the next working day. Delivery timelines depend on the location.
How can I cancel or amend my order?
You can cancel or modify your order by contacting our customer service team at +94 77 707 6141 or info@watsans.lk before the order is dispatched.
How can I change the delivery address of my order?
Contact us immediately at +94 77 707 6141 if your order hasn’t been dispatched. Provide your order ID and updated delivery address.
Why has my order been cancelled?
Orders may be canceled if the item is out of stock or due to failed payment. Our team will inform you promptly in such cases.
I have been charged for a product that has not been delivered.
If you have been charged but haven’t received your order, contact us at +94 77 707 6141 with your order details. We will resolve the issue promptly.
Why haven’t I received my order?
Delays may occur due to unforeseen circumstances. Track your order or contact our customer service team at +94 77 707 6141 for updates.
My order has arrived damaged.
Please share photos of the damaged product and packaging with us at info@watsans.lk or at +94 77 707 6141 (WhatsApp) within 24 hours of delivery for a replacement or refund.
I have received the wrong item.
If you receive an incorrect item, contact our team immediately at +94 77 707 6141. We’ll arrange a replacement or refund.
My Account Registration
Why do I need to sign in?
Signing in helps you save your order history, manage your account, and track orders easily.
I have forgotten my password.
Click on “Forgot Password” on the login page and follow the instructions to reset it.
How can I change my account details?
Log into your account, navigate to “My Account,” and update your personal or payment details.
Why should I save my payment details?
Saving payment details ensures faster and hassle-free checkouts for future orders.
Delivery
Where do you deliver from?
All products are dispatched from our main stores in Colombo 06.
What are your delivery services?
We offer express and standard delivery options. Delivery timeframes depend on your location.
Do you offer free delivery?
Yes, free delivery is available for orders above Rs. 7,500 Island Wide.
What are the delivery charges?
Delivery charges start at Rs. 250 and vary depending on your location.
How do I track my order?
After dispatch, we’ll provide a tracking number via email or SMS. If you have not received it, please contact us at +94 77 707 6141. You can track it through the courier’s website.
What should I do if my order does not arrive on the expected date?
Contact us immediately with your order ID. We’ll coordinate with our courier partners to resolve the issue.
I have not received the complete order.
If part of your order is missing, let us know. We’ll coordinate with our courier partners to resolve the issue.
What do I do if I receive a faulty or incorrect item?
Report faulty or incorrect items within 24 hours of receipt. We’ll arrange a replacement or refund promptly.
Is cash on delivery available?
Yes, we offer Cash on Delivery (COD) Island Wide.
Returns and Refunds
What is your return procedure?
Contact us within 3 days of delivery to initiate a return. Ensure the product is unopened and in its original packaging.
What if I no longer need the product I ordered?
You can return unopened products within 3 days. Return shipping costs may apply.
How long does it take for a refund to process?
Refunds are processed within 3-5 working days after the returned item is received and inspected.
Miscellaneous
Do you offer wholesale deals?
Yes, wholesale deals are available. Contact info@watsans.lk or +94 77 707 6141 for more details.
Are there special discounts for salons and beauty boutiques?
Yes, exclusive discounts are offered for bulk purchases. Reach out to us for tailored packages.
Are the products on the website authentic?
Yes, all our products are 100% authentic, sourced directly from manufacturers or authorized distributors.
How do I search for the products I want?
Use the search bar at the top of the website. You can search by product name, brand, or category.
What if the product I want is out of stock?
You can sign up for back-in-stock notifications on the product page.
How does online payment work?
We use SSL encryption to ensure secure online payments. You can pay via credit/debit cards, bank transfers, or COD.